The questions I ask

AI Readiness Check questionnaire

You choose the scope. These questions help us find where work is slow. We then examine one or two areas to judge whether AI could help and estimate the potential benefit.

Download the Word questionnaire

33 questions

Before you start

You do not need every answer before we talk. Short answers are fine. Say when you do not know something. If a question does not apply, say so.

Describe roles, types of information and systems in general terms. Leave out personal information about customers or staff, copied records, passwords and confidential system details.

Say where answers come from, including estimates or assumptions. We can agree how to share any supporting material.

The work you want to improve

Answer once for your organisation or the area we agree to review.

  1. Q01

    What decision do you need to make, who will make it, and by when?

  2. Q02

    Which part of the work are we looking at?

    Describe where the task starts and ends.

  3. Q03

    What could happen if you go ahead, wait, change the idea or stop?

    Note any deadline, commitment or part of the decision that is hard to reverse.

  4. Q04

    Who does the work, who needs a say, and who approves the decision?

    Include the roles that maintain the work or provide support.

  5. Q05

    What could help me understand how the work happens today?

    List relevant policies, process descriptions, previous tests or summary figures, with dates where you know them.

Your AI ideas

Repeat Q06–Q10 for each idea you want to consider.

  1. Q06

    What would the AI do?

    Give each idea a short name and describe the task it would change.

  2. Q07

    What problem would it solve, and for whom?

  3. Q08

    How often does the problem occur?

    Give a measure or an estimate, and say where it came from.

  4. Q09

    What would improve, and who would notice?

  5. Q10

    Could you solve the problem without AI?

    Consider changes to the process or information, another tool, or stopping the task.

A closer look at the work

Use these questions for each area we choose to examine closely.

  1. Q11

    Which area should we look at more closely, and why now?

    Use this section for each area we choose. We may compare several ideas without examining each in equal depth.

  2. Q12

    How does the task happen today, step by step?

    Include handovers, exceptions, rework and the roles or systems involved.

  3. Q13

    What do you know about the task’s current time, volume, quality, errors or delays?

    Give the source, period and sample size. Note any limits or missing measures.

  4. Q14

    Which parts would AI do, and which would people do?

    Describe what goes in, what comes out, who checks it and anything AI must not do.

  5. Q15

    How would you measure an improvement?

    Say what result would matter, who would track it and who needs to agree the target.

  6. Q16

    What supports the benefits you expect?

    Distinguish measured results from reports, estimates and assumptions. Include anything that casts doubt on the benefits.

  7. Q17

    How does the AI option compare with the current process and the best non-AI option?

    Include the cost and work of setting up and running each option. If a figure is unknown, say so.

  8. Q18

    What could go wrong, and who could be affected?

    • Who would detect problems, correct them and stop the AI if needed?
    • How would the work continue without AI?
    • Which outcomes would be unacceptable?

People and ways of working

Think about who would do this work and what would change for them.

  1. Q19

    Who would be responsible for the result, and who would run the work each day?

  2. Q20

    What rules or approvals apply to this work?

    Describe what people actually do as well as what the written guidance says.

  3. Q21

    Who would check the AI’s work and handle errors or concerns?

    Have they agreed to do it, and do they have time?

  4. Q22

    What new skills, training or support would people need?

    Include time to check results, maintain information, support users and manage changes to the work.

  5. Q23

    What else could affect this work over the next six months?

    Consider staff availability, other changes and anything that needs to happen first.

Information and technology

Describe what the idea would need from your information and systems.

  1. Q24

    What information would AI use, and who is responsible for it?

  2. Q25

    How reliable is that information, and who is allowed to use it?

    Consider accuracy, how up to date it is and any gaps. Say how this was checked and what remains unknown.

  3. Q26

    Which tools or systems would the work use or connect to?

  4. Q27

    What needs checking about access, monitoring and keeping the service running?

    Include technical support, a backup approach and any checks that need a specialist.

  5. Q28

    What technology or supplier decisions still need to be made?

    Include setup, licences, purchasing, running costs and how you would leave the service. Say where estimates come from and what they assume.

What happens next

Discuss these questions with whoever will make the decision, where possible.

  1. Q29

    Which unanswered question matters most to your decision?

  2. Q30

    What is the simplest way to find out?

    If you need a test, describe the task, comparison and evidence to collect.

  3. Q31

    What result would justify going ahead?

    Agree this before testing, along with the results that would make you stop or change direction.

  4. Q32

    Who will decide what happens next, and when?

    Give a review date or trigger, and say what happens if information is still missing.

  5. Q33

    If you decide against AI, what could still improve the work?

    If no further work is needed, say why.

How I use your answers

I use your answers alongside our conversations and relevant documents to assess readiness. The questionnaire does not produce a score on its own.

Download the Word questionnaire