As part of my Masters in Electronic Commerce, I’m taking a paper called MSYS559 – E-Business Technologies. Over the next 12 weeks I’ll be posting regular updates on this blog about my findings throughout the course.
But first, about myself. My name is Waylon Kenning, and I completed a Bachelor of Electronic Commerce from the University of Waikato in 2008. Seven years later (!), I’ve decided to take up the online Masters of Electronic Commerce. The reason for doing this masters is twofold:
- I study all these technologies in my day job, so why not consider them from an academic perspective, and gain a masters degree?
- Having a masters degree would make it easier to gain a Danish Working Visa, or to move to Germany and find a job there.
For this course I hope to gain a more critical understanding of some of the technologies that I’m exposed to day-to-day. I also look forward to bringing to the class my practical experiences with these technologies, and being able to have a critical discussion about them.
In my day job, I’m an Enterprise Architect at Contact Energy, a listed Energy Generator and Retailer (or Gentailer) in New Zealand. Things I’m considering in my day to day job are:
- How we can use Cloud platforms such as Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service to either reduce our Cost-to-Serve (or Opex), and gain agility in our ability to deploy new technologies to meet the needs of the organisation;
- How we can deploy mobile technologies to deliver better customer experiences, or to increase the safety of our employees, using tools such as Google Glass;
- How we can start to process large amounts of customer information using big-data technologies such as in-memory databases to create insights into customer behaviour;
- How we can take advantage of social channels like Twitter and Facebook, and integrate those into our Customer Relationship Management system, so we have a unified way of responding to customer interactions through multiple channels;
- Understanding the cultural impacts of technology and their vendors, as we gain a better understanding of our SAP ERP and CRM platform.
I’ll be doing the course mostly from the privacy of my own apartment in Wellington. Occasionally I’ll be doing it from my desk at work throughout my lunch break, but typically I reserve the 9pm-12am slot of time to course work throughout the week.